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Volunteer Facilitator - (HVC-1378)

The Frazzled Cafe

We are looking for Frazzled Cafe Facilitators who have engaging interpersonal skills, an empathetic and inclusive communication style, good listening skills and the passion and enthusiasm to support Frazzled Cafe in achieving its objectives.

The opportunity is to facilitate one of our core meetings each week.

These sessions run virtually for up to 19 people at a time, though on average approximately 12. At the meetings, people of all ages and backgrounds can attend to openly discuss their thoughts and feelings on that day. Many will talk about their mental health and personal struggles, and can benefit from getting these feelings off their chest.

The sessions are a great way for participants to meet others who understand how it feels to be frazzled, and talk without fear of judgement. The main aspect of the Volunteer Facilitator is to ensure that each meeting runs in line with our guidelines.

Frazzled Cafes are not there to offer advice or therapy, but instead a chance for people to talk openly free from intrusive questions or unsolicited advice. Because of this, Volunteers should be confident to offer gentle or firm reminders of our guidelines if needed, as well as making sure that as many attendees get an opportunity to talk as possible.

We ask that all prospective Volunteers attend at least four of sessions during the application process, as this will help them understand first-hand how a session runs and how the guidelines are implemented.

The Facilitator role requires a minimum time commitment of at least 1 hour every week on the same day/time. As the role is home-based, we are happy to work with a Volunteer to discuss the days/time that would be most suitable for them.

What skills do I need?

The ideal candidates demonstrate sound judgement and emotional intelligence, a strong understanding of the need for confidentiality and a sense of humour. They are observant and competent in identifying potentially disruptive behaviours and have the confidence and ability to discreetly intervene if necessary to disperse them.

To be successful in this role it is essential you have the following ;

  • Strong interpersonal skills, ability to engage in active listening 
  • Non-judgemental and respectful attitude to all individuals regardless of background or presentation; inclusive approach
  • Empathic and compassionate; emotionally supportive
  • Understanding of the need for and boundaries of confidentiality
  • Resilient and willing to engage in self-reflection for personal development 

The following skills are not essential to the role, but are desirable:

  • An understanding of mental health and factors that can affect wellbeing including the triggers and signs of common mental health issues
  • Proven ability to manage group dynamics effectively and mitigate disruption or disturbance with gentle authority
  • Direct experience interacting with/supporting individuals experiencing mental health issues, i.e. as a Mental Health First Aider Recruitment and Selection (please indicate which recruitment methods you use

They should be confident in public speaking and managing a group, as well as being able to use Zoom and its meeting functions. We do not ask for any qualifications, but it is ideal if you have had experience of facilitating group sessions in the past.

When do I need to be available?

Morning Afternoon Evening

As the role is home-based, we are happy to work with a Volunteer to discuss the days/time that would be most suitable for them.

Register your interest
  • Ideal for people interested in
  • Mental Health
  • Ideal for people who like
  • Advice and Information
  • General Helping
  • Supporting People and Befriending
  • Details
  • DBS check required
  • Equal Opportunities Policy
  • Ongoing support
  • Training provided
  • Application Process
  • Application Form
  • Informal Discussion
  • References

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