Volunteer Admin Assistant/Receptionist - HVC 1969

First Step are looking for an experienced, reliable and enthusiastic Admin/Reception volunteer to assist the Centre Manager with reception and general administration support duties

MAIN OBJECTIVES:

• To work as part of the administrative team, in line with First Step’s Vision, Mission and Values

• To liaise with the Centre Manager to ensure priority of work to be undertaken

• To provide a wide range of administrative support to the First Step Team as directed by the Centre Manager

• To answer telephone calls in a friendly, professional manner and direct enquiry appropriately

• To greet visitors, families and staff in a friendly and professional manner

• To ensure visitors sign in and are assisted appropriately, when covering reception

• To comply with all First Step Policies and Procedures including Safeguarding, Health and Safety, Data Protection and Equality and Diversity

• To undertake training as required for the role and take part in regular supervision 

What skills do I need?

DESIRED SKILLS AND REQUIREMENTS

• A good standard of education with excellent communication skills, both written and oral

• Professional and warm telephone manner

• A good working knowledge of Microsoft Office and Windows 

• Ability to work to deadlines and able to juggle priorities

• Ability to work as directed, as part of a team as well as independently

• Ability to recognise if problems outside of own ability

• To be friendly, reliable, organised and flexible

• An understanding of COSHH or IOSH would be an advantage

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

You will need to be available for a minimum of one 4 hour shift per week. Times and days to be discussed with the First Step team. A minimum of one years commitment is required for this role

Where does this role take place?