The Forget-Me-Not Service (telephone befriending) is a volunteer-based
scheme for older people who are isolated. In addition to providing companionship, it also acts
as a welfare monitoring service. The Telephone Befriender volunteer plays a vital role in
providing emotional support, companionship, and a friendly voice to individuals who may
feel isolated or lonely. This service aims to improve the well-being of clients by offering a
regular phone call to check in, engage in meaningful conversation, and provide a sense of
connection. Volunteers will act as a friendly, non-judgmental listener and provide a positive,
caring interaction for people who may be struggling with loneliness, mobility issues, or other
challenges.
Key Responsibilities:
- Make regular phone calls to assigned clients, ensuring to follow the schedule agreed
upon.
- Engage in friendly, supportive conversations, offering a listening ear and emotional
support as needed.
- Build rapport and trust with clients, providing a consistent, caring presence.
- Maintain confidentiality and respect the privacy of clients at all times.
- Ensure that any concerns, safeguarding issues, or welfare concerns are promptly
reported to the appropriate supervisor.
- Follow guidance provided by the organisation on how to manage and handle
conversations and address specific needs of clients.
- Record relevant information about each call in accordance with the organisation’s
protocols.
- Participate in training and meetings as required to ensure a high level of service
delivery.
- Adhere to the organisation’s policies and procedures, including safeguarding and
confidentiality policies.
What skills do I need?
Skills and Experience:
- Empathy, kindness, and a good listener.
- Excellent communication skills, both verbal and written.
- Patience and understanding of individuals who may have specific needs or concerns.
- Ability to maintain boundaries and respect confidentiality.
- No formal experience is necessary, but previous experience in customer service,
social care, or working with vulnerable individuals would be an advantage.
- A positive, friendly attitude and a commitment to providing emotional support
Key Qualities:
- Compassionate, caring, and non-judgmental.
Reliable and punctual.
- Respectful of diversity and inclusive.
- Comfortable using the telephone and technology to maintain contact
When do I need to be available?
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Evening |
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Details
Volunteers need to volunteer at least 2 hours per week for a minimum 6 month period
Where does this role take place?
