Techy Buddy (HVC - 2012)

Share your IT skills by helping library customers who struggle to use computers or the internet to gain IT knowledge and skills. You don’t have to be an expert, just be able to show people how to use a computer on a day-to-day basis (for example, internet shopping, accessing email, using Microsoft word etc.). Support will be on a one to one basis and there will also be opportunities to lead an IT support session for small groups. 

Your main duties in this role is to provide help and support for Library customers in using computers and the
internet according to their individual needs, to help develop the skills and self-confidence of computer users so that they can go on to help themselves, offer a flexible and responsive service to Library users, alongside library staff, offer and make customers tea or coffee, you will also promote Library and Council online services to customers and use your knowledge to help Library customers benefit from use of the internet.

What skills do I need?

Do you have a genuine interest in ICT and helping people to increase their skills and
confidence? 
We are looking for individuals with a knowledge of computer applications (word, internet explorer) and basic computer functions (printing, email etc.) and sufficient computer skills and programme knowledge to answer queries who are able to effectively communicate and engage with people of all ages, races, cultures and abilities and communicate effectively, verbally and in writing, with library staff, other volunteers and members of the public.
We need reliable and responsible individuals who are patience to support people who are learning something new.

Practical Considerations

An induction with on-going training and support will be provided. Support available includes the opportunity to shadow and observe colleagues in the role.

This role can be carried out at a flexible time to suit you during library opening hours. We ask for a minimum commitment of 3 hours per week but are open to negotiation.

This opportunity is available across all Havering Libraries.

All volunteers for this role are required to undergo a Disclosure & Barring Service check, formerly CRB check (which the Council would arrange), and to provide references.

Please note: due to confidentiality, we request that you do not involve yourself in any financial assistance i.e. setting up online banking etc

When do I need to be available?