Reception Volunteer - HVC 1941

At Havering Shopmobility we provide equipment for people with limited mobility to access shops and services in Romford Town Centre on a day hire basis and longer term hire for holidays etc. We also sell disability-related equipment. 

We are looking for someone to provide reception services, including:
- Receiving callers into the shop
- Taking bookings and processing requests for equipment 
- Handling telephone calls 
- Providing information about our services
- Administering new member applications and membership renewals
- Operating cash till and being responsible for cash handling
- Undertaking administrative and clerical tasks
- Acting as an Ambassador for our services.

What skills do I need?

We are looking for someone who is friendly, helpful and courteous who is trustworthy and reliable. 

You must be able to treat people with dignity and respect and be understanding of the needs of people with disabilities. 

It is important that you are able to communicate effectively, verbally and in writing and be able to understand and operate our procedures and systems. 

Team work is essential but it is also important for you to take responsibility for your individual actions, know your limitations and ask for help when appropriate.

We operate two shifts each day, Monday - Saturday from 9:30am - 1:30pm and 1pm - 5pm. 

Volunteers work at least one 4-hour shift per week, though most work two or more. 

We operate from two shops in Romford Town Centre, one in The Brewery and one in The Liberty Centre. 

When you first start this role you will be paired with an experienced volunteer and will have a named person to turn to for help. 

We will provide induction training, job specific training and ongoing support.

When do I need to be available?