Email Assessor (HVC-1890)

Not everyone can come to Citizens Advice for advice in person. Our volunteers also help clients who need advice online.

By exploring clients' problems, finding relevant information and helping them understand their options, you could:

-          Make a real difference to people's lives

-          Learn about a range of issues surrounding benefits, debt, housing and employment

-          Develop your communication, listening and analysing skills

-          Boost your employability

-          Work with a range of different people

-          Have a positive impact on your community

 

What will you do?

●     complete an introduction to Citizens Advice and training for your role

●     talk to clients online to explore what problems they’ve come for help with

●     find information about the clients’ problems and help them to understand their options

●     write a summary of the clients’ problems and what action you’ve taken

●     look out for problems’ that are common, or are unfair for our Research & Campaign team to investigate

Some examples of what you could do:

●       find the information online that explains how to apply for Housing Benefit in a client’s local area and explain it to them

●       identify what steps a client can take to resolve their problem with a second hand car

●       help a client find and understand what steps they can take to deal with their rent arrears

How much time do you need to give?

Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months. 

We can be flexible so come and talk to us.

What skills do I need?

To be successful in this role you will need the following skills

- A friendly and approachable manner

- Be non-judgemental and respect views, values and cultures different to your own

- Excellent written communication skills

- Good IT skills

- A desire to learn and follow Citizens Advice aims, principles and policies

- A willingness to undertake training for the role

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

How much time do you need to give? Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months. We can be flexible so come and talk to us.